Richmond Knights Basketball
Terms and Conditions
The below terms and conditions relate to the Richmond Knights online booking facility for after school clubs, open sessions, and holiday camps.
Please read the Terms and Conditions carefully prior to using the online payment facility. Once payment has been taken this means that you have accept the Richmond Knights Online Booking Terms.
All forms and these terms and conditions will be presented prior to check out on the online booking system and must be completed in full before a place for your child can be booked and paid for on any of Richmond Knights courses/sessions.
Parents/ Carers must ensure, and are responsible for giving the most up to date and accurate medical information about the child on the above mentioned form.
Richmond Knights cannot take responsibility in the event that inaccurate information is given in relation to a child’s medical conditions.
- Definition of Terms
Parent/Carer: Persons responsible for the child attending course/sessions.
School Session/Open Sessions: Advertised Richmond Knights school session, before, at lunchtime or after school. Course referrers to the whole term booking.
Camps: Richmond Knights Holiday Camps that run in half-term or school holidays.
Course Duration: Duration of Richmond Knights session term as advertised on the Richmond Knights website.
Waiting List: Waiting list for courses and sessions are available on the website and a parent/carer will be contacted prior to the course/session starting to be offered a place, subject to availability. Parents may book on the waiting list with no charge.
- The Contract:
Once a parent/carer has accepted the terms and paid via the Richmond Knights online booking service, (via Webcollect) an email confirming that Richmond Knights has received and accepted your booking will be sent. The agreement with Richmond Knights will come into effect once the on-line booking payment has been taken and the medical and emergency contact form has been completed. The contract will only be formed once this email confirmation has been received.
It is important to retain this email as confirmation of your booking.
Please note registration onto a waiting list for a booking does not amount to a contract.
- On-Line Booking
All bookings taken for Richmond Knights holiday camps, school sessions and open sessions will be available on a first-come, first-served basis, via the Richmond Knights website. In order to secure the place and booking, payment will be taken in full via our online booking service. Richmond Knight’s customers will be required to set up an initial account with Webcollect in order to facilitate the booking process.
From the 3rd December 2015, Richmond Knights will no longer accept telephone bookings or payment over the phone.
- Last Minute Bookings
All bookings and payments must be completed prior to the start of the camp or session. Registration and bookings may be accepted on the day via our online booking system, subject to the capacity availability of the camp or session.
Please note that Richmond Knights cannot guarantee a place on the day of purchase and availability will be on a first-come, first-served basis.
Customers will be required to show proof of purchase for last minute booking via the Richmond Knights booking confirmation email and will be asked to complete registration at the camp registration desk.
Please arrive at least 15 minutes prior to camp. Please note once the coaches are in session Richmond Knight coaches will be unable to accept children into the camp.
Richmond Knights accepts payment by the online booking services, Webcollect. This platform processes payments via the following services:
- PayPal which accepts all debit and credit cards. PayPal Terms and Conditions
- GoCardless which accepts all major credit cards. GoCardless Terms of Service
Richmond Knights Basketball club does not accept cash or cheques.
In the event a customer is unable to pay by the above mentioned payment methods, please contact the Richmond Knights Office.
All fees are inclusive of VAT. VAT Registration has been applied for and VAT number will be provided shortly.
- Refunds and Cancellation
Once the school Term course has commenced, Richmond Knights will not issue refunds for general illness / term time holiday taken or non-attendance. A credit note will be issued in the event of injury or illness if supported by a certified medical note.
A credit note is valid for use in the next available term’s school session. In the event a child is unable to use the credit towards the schools sessions, the credit note will be valid for 6 months from date of purchase. The credit note may be applied to Richmond Knights holiday camps, open sessions and Birthday parties. Please note this does not apply to the Richmond Knights teams fees.
In the event of a price variation the parent/carer will be required to pay the difference. In the event of an overpayment, Richmond Knights will offer a refund or credit towards the following terms sessions/course, credit note terms apply, reference clause 7. Paragraph, 2.
- Cancellation Prior to Course Commencement date and Booking Fees
Payments returned may be subject to bank charges. Richmond Knights do not accept liability for bank charges or the booking fees taken by webcollect and PayPal. ‘Richmond Knights’ will refund only the advertised booking price on the date of the booking.
Cancellation of bookings for, open sessions and school session courses require 10 days’ notice prior to the advertised course term start date. Holiday camps require 48 hrs prior to the advertised camp start date. Once the term has commenced refunds will no longer be given, reference clause, (3) for Credit Terms.
- Cancellations or changes due to ‘Circumstances beyond Our Control’
In this clause, an ‘event’, means an event cancelled beyond the control of Richmond Knights, the operator of the courses/sessions, which prevents Richmond Knights from complying and fulfilling their obligations, these examples, include and are not limited to;
- Unexpected School closure
- Road Closures or Traffic accidents (Coach must show reasonable effort to attend the session)
- Severe Weather conditions
- Unexpected last minute cancellation of Richmond Knights Hall or Grounds or facility booking.
- The start time of a basketball session/course is amended at the request of the school.
Richmond Knights will do its best to reasonably offer an alternative session, however if this is not possible due to term-time constraints or facility availability the session will not be carried over to the following term.
- Early Arrivals and Late Collections
Parents/carers should ensure that children arrive no earlier than 5 minutes prior to school and open sessions. Richmond Knights Coaches cannot take responsibility for children who arrive early.
In respect of holiday camps, a child may arrive 15 minutes prior to camp in order to complete registration.
Late Pick Up
A child must be picked up at the advertised end time of a session/ course/ camp. In the event of a late pick up a coach will reserve the right to leave the child with a responsible adult within the school environment. Please note coaches have commitments to other schools and need to leave promptly. Richmond Knights is not a registered child care facility and obligation and responsibility will end at the end time of the advertised session.
- Behaviour and Exclusion
Richmond Knights coaches expect a certain level of behaviour at all times which is agreed prior to the course starting, please refer to Richmond Knights ‘Code of Conduct’, document which is available on the website, Code of Conduct. Richmond Knights Coaches reserve the right to exclude a child from the session or course, if it is deemed that the child’s behaviour is continually disruptive. In this event a refund or credit will not be issued to the parent.
- Medical Information
Richmond Knights coaches are not permitted to administer an EpiPen unless written consent is given by a parent or carer. This will only be administered under the understanding that staff may not be qualified to do so. The parents must accept full responsibility for this.
Parents and guardians must provide the most up to date medical information about the child that is booked onto a course or session; this includes any allergies that the coaches would need to be aware of during the sessions.
Richmond Knights do not take responsibility for the administration of medication during session time, unless it is asthma related or an emergency situation. Additional instructions must be provided in writing and presented to the coach at the beginning of each session.
All Richmond Knights coaches are certified First Aiders (certificates available on request). By agreeing to these terms and conditions you give the Richmond Knights staff or coaches consent to respond in an appropriate manner in the event of an accident or injury and administer the necessary first aid.
In the event of an emergency, Richmond Knights staff will seek professional medical help and contact the parent/carer named on the register at the earliest convenience once the child has been attended to.
- Lost Property
Please do not allow children to bring valuable belongings to the sessions. Richmond Knights cannot accept liability for lost stolen or damaged property.
Please make sure that all property, for example, clothing, bags and kit, are clearly marked with the child’s name. At the end of an open or school session all lost property will be left with the specific school or venue.
In relation to holiday camps, lost property will be collected on the last available day of the camp and held at the Richmond Knights office for a month. At the end of this period all unclaimed Items will be donated to charity.
It is the responsibility of the parent to contact the Richmond Knights office to ask about lost property in the event property has been lost at the holiday camps only.
- Photography/ Filming /Social Media
Richmond Knights will often film and take photographs of the sessions, camps, tournaments and games. This media is often used for marketing, promotional and social media purposes, as well as analysis and feedback tools for coaches and players. If you do not want your child to be included, then please inform us prior to the relevant session.
Richmond Knights Public liability insurance covers our participants for the period of the advertised session.
Customer enquires / Complaints
Please direct all enquiry, feedback or complaints to the Richmond Knights Basketball Club. Please see contact details below.
Changes of Terms and Conditions
Terms and Conditions are correct at the time of publication and stand at point of booking. These terms are subject to change without notice.
These terms and conditions are governed by English law and subject to the jurisdiction of the courts of England and Wales.
Registered Address: Richmond Knights Basketball Club, 203 Diamond House, 179-181 Lower Richmond Road, Richmond Surrey TW9 4LN
Telephone: 0208 797 0477
Published and updated: 4th December 2015